Monday, May 1, 2017

MY CALL CENTRE INTERVIEW

1.Tell Me About Yourself: Hi Good Afternoon. I’m Florina M. Cabrera and you can call me “Rina” for short. I’m a Born-Again Christian; born and raised in a Christian Family. I can say honestly that I am a God-Fearing person; meaning, you can tell to me all your problems, whether it is possible to be solve or impossible it may seem and together we can pray to God and wait for His answer. I could say honestly too, that I love to help people; meaning, if I have something to share that could fit their needs, why not I lend my hand? One of my favorite quotation in life is this, “It is better to give than to receive” because based on my experience, every time I give for the Church financially or give something to people like food, water, clothing or a gift, what I felt is not the regret of losing but what I felt is an inner satisfaction and I didn’t felt that inner satisfaction if I only receive and receive and receive. I decided to choose to work in a call center for I knew that there are a lot of chances of giving a solution to clients or customer’s questions and needs.
2.Why Did You Leave Your Last Job: I leave my last job not because I encounter and face a variety of negative situations or experience bad relationships to my co-workers. Working there is one of the best working experiences I ever had. I leave that place because a certain time came to me that I felt I wanted to try something new, I wanted to meet new people and discover new ideas and new hopes. And I am here as an applicant because I would want to be a part of the best in a call centre industry.
3.Why Call Centre: I love to help people. I want to be a part of the best in the call centre industry. And my most honest answer is this – it is practical to work in a call centre. We get benefits which some company can’t give like HMO, night differential and allowances.
4.What Are Your Weaknesses: Sometimes, not always, I’m very slow in finishing the task not because I’m slow in understanding and picking up instructions, but because I wanted to make sure that the task I will deliver will meet my boss expectation, so it takes an overtime.
5.How Do You Provide Excellent Customer Service: We all know that when we say customer service is when we address to the client’s concern. When we say excellent customer service, we provide additional service aside from the inquiry of the client and at the end of the day; the client was pleased about the service provided. Exerting every effort we can give and empathizing to the client as if we are the one in need of help.
6.How Do You See Yourself 5 Years From Now: I see myself 5 years from now as one of the big bosses to the company, regardless if it’s manager or supervisor or on a different department.
7.How Would You Describe The Color “Red” To A Blind Person: We all know we have five different senses and that is sight, hearing, feeling, smell and taste. A blind person is missing one and that is sight. So what we need to do in order to describe the color “red” is try to use other senses in describing the color. For example; the color “red” is like a loud noise, it is a very loud color.”

8.Do You Have Any Questions For Me: What is the next process of this application?

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